Replyer

support tickets like order tracking, refunds, and returns, while keeping the human touch intact for more complex interactions. It integrates directly with existing tools like Shopify, Gorgias, and Zendesk.

The project started from scratch. The client had a clear color preference, which I used as the foundation for the brand identity. I designed the logo and full brand guidelines, then defined the web strategy and information architecture to clearly communicate a technical product to a non-technical audience.

I designed and developed the full website in Webflow, focused on converting two key audiences: businesses looking to scale their customer service, and potential partners.